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Privacy Policy – Lenora’s Cleaning Services.
Privacy Policy – Lenora’s Cleaning Services.
Effective Date: September 28, 2025
This Privacy Policy explains how Lenora’s Cleaning Services (“we,” “us,” or “our”) collects, uses, discloses, and protects information obtained from visitors to www.lenorascleaningservices.com.au.
We are committed to transparency and compliance with all applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For international visitors, we also acknowledge the standards of the GDPR, UK GDPR, and CCPA.
1.0 Who We Are
Lenora’s Cleaning Services
Muswellbrook, NSW, Australia
📞 0411‑441‑068
📧 lenorascleaningservices@gmail.com
Contact: Lenora
2.0 What Data We Collect
We do not sell products or services directly through this website. At present, we may collect:
Contact details you voluntarily provide (name, phone, email).
Service information (address and job details, collected offline when booking).
Device identifiers (IP address, browser type, device model).
Usage data (pages viewed, time on site, referring URLs).
Cookies and analytics identifiers.
We do not collect payment details through this website.
3.0 How We Collect Data
Website contact forms (future booking form may be added).
Cookies and standard tracking technologies.
Google Analytics and Google Search Console.
Offline collection (customer details recorded in secure Word documents).
4.0 How We Use Your Data
We use personal data to:
Respond to inquiries and provide cleaning and property services.
Schedule and coordinate contractors (client address and job details are shared only with the assigned worker).
Improve our website and understand visitor traffic.
Comply with legal and regulatory obligations.
We do not send marketing emails or SMS campaigns.
5.0 Cookies & Analytics
We use cookies and Google Analytics to:
Enable basic site functionality.
Understand how visitors use our site.
Improve performance and user experience.
You can manage or disable cookies through your browser settings.
6.0 Data Retention
Customer service details: retained securely for as long as required to provide services and meet legal obligations.
Analytics data: retained according to Google’s policies.
Contractor job details: shared only as needed for service delivery, then archived securely.
7.0 Data Security
We take reasonable steps to protect personal data, including:
Secure storage of customer forms in password‑protected folders.
Limited access to customer information.
Use of reputable third‑party services (Google Analytics, Google Workspace).
8.0 Sharing of Data
We do not sell or trade personal information.
Contractors receive only the information necessary to complete a job (address, time, service details).
Third‑party analytics providers (Google) may collect anonymised usage data.
9.0 Children’s Privacy
Our services are directed at adults. We do not knowingly collect data from children under 13.
10.0 International Visitors
While our services are provided only in NSW, Australia, international visitors may access our website. We apply safeguards consistent with GDPR/CCPA standards where applicable.
11.0 Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal data.
Restrict or object to processing.
Withdraw consent (where applicable).
To exercise these rights, contact us at lenorascleaningservices@gmail.com
12.0 Legal Disclaimer Synergy.
To ensure consistency between this Privacy Policy and our Legal Disclaimer, the following five principles from our Legal Disclaimer also apply to the handling of personal information and general website use:
Opinions & Endorsements: Any views expressed in our blog or articles are those of Lenora’s Cleaning Services and do not necessarily reflect the views of our partners, suppliers, or affiliates. Mention of any product, service, or organisation does not imply endorsement.
Affiliations & Recommendations in the Future: If Lenora’s Cleaning Services ever engages in affiliate marketing or partnerships, we will clearly disclose this on the relevant page or post. At present, we do not receive any such compensation.
Third‑Party Mentions: From time to time, we may feature local business advertisements or community spotlights on our website. These may be unpaid community support or, in the future, paid placements. In either case, we will clearly disclose the nature of the relationship. We accept no responsibility for the accuracy, quality, or conduct of third‑party websites or businesses linked from these mentions.
Advertisement Labelling: Where an image or promotional placement is displayed on our website, it will be identified clearly as either a “Free Advertisement” (for unpaid community support) or a “Paid Advertisement” (for commercial arrangements).
International Access & Legal Compliance: This website is operated in New South Wales, Australia, and is designed primarily for an Australian audience. If you access this website from outside Australia, you are responsible for ensuring that your use complies with the laws of your country. Lenora’s Cleaning Services accepts no liability for any loss, damage, or consequences arising from use of this website in jurisdictions outside Australia.
Important Note:
Section 12.0 has been added to ensure alignment with our Legal Disclaimer. It will be expanded in future updates to provide further detail.
13.0 Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest version.
Change Log: 30 September 2025: Added section 12.0 Legal Disclaimer Synergy.
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