Terms And Conditions

Terms and Conditions – Lenora’s Cleaning Services

Effective Date: September 30, 2025

Revision: 1.1 (changes are listed in section 12.0: Change Log)

These Terms and Conditions (“Terms”) govern the provision of cleaning and related services by Lenora’s Cleaning Services (“we,” “us,” or “our”) to clients (“you” or “your”). By booking or receiving our services, you agree to these Terms.

1. Scope of Services.

• We provide domestic and commercial cleaning, lawn mowing, garden maintenance, and related property services as described on our website and promotional materials.

• Services do not include:

  • Moving or lifting heavy furniture or appliances.

  • Cleaning biohazards (e.g., blood, mould, animal waste).

  • Cleaning at unsafe heights or areas requiring specialist equipment.

  • Removal of ingrained stains, permanent damage, or restoration work.

• Any additional services must be agreed upon in writing before commencement.

2. Liability for Damage.

• We take care when providing services, but cleaning carries inherent risks.

• We are not liable for:

  • Pre‑existing damage, wear and tear, or defects.

  • Damage to fragile, valuable, or unsecured items not disclosed to us in advance.

• If accidental damage occurs due to our negligence:

  • Liability is limited to the cost of repair or replacement, capped at the value covered by our insurance policy.

  • Claims must be reported within 48 hours of service completion.

3. Access and Safety.

• You must provide safe access to the property and disclose any hazards (chemicals, pets, unsafe areas).

• We reserve the right to refuse or suspend services if conditions are unsafe.

4. Pricing and Payment.

• Pricing is provided at the time of booking or quotation.

• A full schedule of rates will soon be available on our “Pricing” page.

• Payment is due upon completion of services unless otherwise agreed.

• Late payments may incur a fee of 10% of the outstanding balance per 14 days overdue.

• Cancellations:

  • More than 24 hours’ notice – no fee.

  • Less than 24 hours’ notice – a cancellation fee of 50% of the quoted service price may apply.

5. Satisfaction Guarantee.

• If you are not satisfied with the service, you must notify us within 24 hours.

• We will arrange a re‑clean of the affected area at no additional cost.

• This guarantee does not apply if:

  • The issue arises from conditions outside our control (e.g., ingrained stains, structural damage).

  • Additional services outside the agreed scope are requested.

6. Contractors and Subcontractors.

• We may engage contractors to assist us to perform services on our behalf.

• Contractors receive only the information necessary to complete the job (address, time, service details).

• All contractors are required to comply with these Terms.

7. Website Use & Disclaimers.

• The information on our website is provided “as is” for general purposes. We make no guarantees that it is error‑free or complete.

• External links are provided for convenience only. We are not responsible for the content or practices of third‑party websites.

8. Intellectual Property.

• All text, images, branding, and content on our website are the property of Lenora’s Cleaning Services.

• You may not copy, reproduce, or distribute our content without prior written consent.

9. Privacy.

• We collect and handle personal information in accordance with our [Privacy Policy].

• By using our services, you consent to the collection and use of your information as described in that policy.

10. Governing Law.

• These Terms are governed by the laws of New South Wales, Australia.

• Any disputes will be subject to the jurisdiction of the courts of NSW.

11.0 Legal Disclaimer Synergy.

To ensure consistency between these Terms and our Legal Disclaimer, the following five principles from our Legal Disclaimer also apply to the use of our services and website:

1.   Opinions & Endorsements: Any views expressed in our blog or articles are those of Lenora’s Cleaning Services and do not necessarily reflect the views of our partners, suppliers, or affiliates. Mention of any product, service, or organisation does not imply endorsement.

2.   Affiliations & Recommendations in the Future: If Lenora’s Cleaning Services ever engages in affiliate marketing or partnerships, we will clearly disclose this on the relevant page or post. At present, we do not receive any such compensation.

3.   Third‑Party Mentions: From time to time, we may feature local business advertisements or community spotlights on our website. These may be unpaid community support or, in the future, paid placements. In either case, we will clearly disclose the nature of the relationship. We accept no responsibility for the accuracy, quality, or conduct of third‑party websites or businesses linked from these mentions.

4.   Advertisement Labelling: Where an image or promotional placement is displayed on our website, it will be identified clearly as either a “Free Advertisement” (for unpaid community support) or a “Paid Advertisement” (for commercial arrangements).

5.   International Access & Legal Compliance: This website is operated in New South Wales, Australia, and is designed primarily for an Australian audience. If you access this website from outside Australia, you are responsible for ensuring that your use complies with the laws of your country. Lenora’s Cleaning Services accepts no liability for any loss, damage, or consequences arising from use of this website in jurisdictions outside Australia.

Important Note: 

• Section 11.0 has been added 30/09/25 to ensure alignment with our Legal Disclaimer. 

• It is intended as an interim measure and will be expanded in future updates to provide further detail. 

12.0: Change Log.

1. 1st Published: 28 September 2025

2. Change 1: 30 September 2025: Added Section 11.0 Legal Disclaimer Synergy.

📞 For questions about these Terms, please contact:
Lenora’s Cleaning Services
Phone: 0411‑441‑068
Email: lenorascleaningservices@gmail.com